Refund Policy

ExGamerStore deals in digital goods and services, including gaming accounts and subscription-based accounts. Due to the nature of digital products, refunds are handled carefully to prevent misuse and fraud.

• The account details provided are incorrect or invalid.
• The account is inaccessible at the time of delivery.
• The product delivered does not match the listing description.
• Verified fraud or scam is detected after investigation.

• The buyer changes their mind after successful delivery.
• The account is altered, resold, or shared after purchase.
• The account is banned or restricted due to buyer actions.
• The buyer fails to follow provided instructions.
• The issue is reported after the warranty or support period ends.

To request a refund, buyers must contact our support team through Discord, WhatsApp, or Email with proper proof (screenshots or recordings). Each case is reviewed manually before a decision is made.

Approved refunds are processed back to the original payment method within 5–7 business days.

Sellers are responsible for providing accurate listings and valid account details. In case of seller fault, the refund amount may be deducted from the seller’s balance or future earnings.

ExGamerStore reserves the right to make the final decision on all refund cases. Any abuse of the refund system may result in account suspension or permanent ban.